Your cart is currently empty!
Frequently Asked Questions (FAQ)
1. What kind of products do you offer?
We specialize in a wide selection of fashionable clothing and stylish bags. Our collection is carefully chosen to suit different tastes and lifestyles. Whether you are looking for casual wear, business outfits, or versatile bags for daily use, our store aims to provide timeless designs combined with modern functionality. Each item is selected with attention to quality, style, and value, ensuring that you receive products that can be part of your wardrobe for years to come.
2. How can I place an order?
Placing an order is simple and convenient. Once you find a product you like, select the preferred size, color, or variation (if applicable), then click “Add to Cart.” When you are ready to purchase, proceed to the checkout page, fill in your shipping and payment details, and confirm the order. You will receive an order confirmation email shortly after completing the process. If you experience any issues during checkout, feel free to contact us at datoufeng234@163.com for assistance.
3. What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards, debit cards, and trusted online payment services. All transactions are processed through encrypted gateways to ensure the safety of your personal and financial information. We recommend completing your payment at the time of purchase to avoid any delays in order processing.
4. How long does shipping take?
Shipping times may vary depending on your location and the specific items you have ordered. In general, processing takes 1–3 business days, followed by standard shipping that usually requires 7–15 business days. Please note that international deliveries may take longer due to customs clearance or local courier services. Once your order has been shipped, you will receive a tracking number so you can follow its journey until it reaches your doorstep.
5. Do you offer order tracking?
Yes. Every order includes a tracking number once it has been dispatched. You will receive an email with the tracking details and a link where you can monitor your shipment. In some cases, tracking updates may take a few days to appear after the package leaves our facility, so we kindly ask for your patience. If you cannot see updates after a reasonable time, please contact our support team for help.
6. What is your return and exchange policy?
We want you to feel confident in every purchase. If you are not satisfied with your order, you may request a return or exchange within 14 days of receiving your items. Products must be unused, unworn, and in their original condition with tags and packaging intact. Once we have inspected the returned items, we will issue a refund or send out the replacement product. Please note that return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.
7. Can I cancel my order after it is placed?
Orders can only be canceled if they have not yet been processed or shipped. If you wish to cancel, please contact us as soon as possible at datoufeng234@163.com with your order number and request. Once the order has been shipped, it cannot be canceled, but you may still return it according to our return policy.
8. Do you offer size guides for clothing?
Yes. Each clothing product page includes a size guide to help you select the right fit. We strongly recommend reviewing the measurements before placing your order to avoid sizing issues. If you are between sizes, we suggest choosing the larger option for a more comfortable fit. Should you need further advice, our support team is happy to provide personalized recommendations.
9. Are your bags durable and suitable for daily use?
Absolutely. Our bags are designed not only for style but also for practicality and durability. We source materials that balance strength with comfort, ensuring that the bags can handle everyday use without compromising on design. From handbags to backpacks, each piece is crafted to be functional, versatile, and long-lasting.
10. How can I contact customer support?
Our support team is here to help you with any questions or concerns. You can reach us anytime by email at datoufeng234@163.com. We strive to respond within 24 hours on business days. Whether you need help with your order, product recommendations, or general information, we are always happy to assist.
11. Do you offer discounts or promotions?
Yes, we occasionally run special sales and promotions. To stay updated, we recommend checking our website regularly and subscribing to our newsletter if available. By joining, you will be among the first to hear about new arrivals, seasonal offers, and exclusive deals.
12. Is my personal information safe on your website?
Protecting your privacy and data security is a top priority. Our website uses SSL encryption to ensure that all information shared during browsing, ordering, and payment is fully protected. We do not sell, rent, or share your personal details with third parties, except when required for order fulfillment (such as shipping services). For more details, please review our Privacy Policy.